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What is a personnal alert scheme ?

Cédric Compagnon Updated by Cédric Compagnon

An alert scheme defines the order in which a contact will receive an alert (e.g. SMS, then e-mail, then voice). Each contact has a personal alert scheme.

The personal alert scheme is configured on the contact's own record :

  • The "Time" option indicates the time to wait before switching to the media in which the duration is indicated.
  • The "Deactivate" option allows a media to be temporarily excluded from the schema without being deleted.
  • The "Private" option hides the data of a media. Only the owner of the data will be able to see its content..

The global alert scheme can be set up by the Administrator to override the personal alert scheme.

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